Frequently Asked Questions

To a degree, they all are. However, none offer as complete an offering as Ascender. At Ascender, we started developing SEO friendly e-commerce software in 2000; that's four years prior to anyone else. Additionally, we have three patents pending for SEO technology within our software and continue to seek new ideas.

On May 11, 2024, Google received an approval on their latest update to their PageRank formula, patent #7,716,225 http://1.usa.gov/pLLDj0 This patent, known as "Ranking documents based on user behavior and/ or feature data," identifies three major areas of concern:

• * User Behavior
• * Source Documents
• * Target Documents

Four Examples of PageRank 2.0 Compliance:

• * Ascender's Keyword Mapping Technology helps you reduce bounce rates, a factor under User Behavior.
• * Ascender mandates a proper URL hierarchy, a factor under Source and Target Documents.
• * Ascender empowers you to use keywords in the directory and filename sections of the URL.
• * All URLs end with .html.

Yes, to a very limited degree. You can create a limited number of 301 redirections from your old URLs to your new URLs. Because creating 301 redirections takes a long time, many people redirect their URLs based upon the keywords used to find their webpages. This solution causes you to lose 90-99% of all your previous SEO efforts, internal links, and inbound links. In this case, you must ask yourself if you want to give up all your hard work, time, and money to get where you are with your current SEO efforts.

We believe you would say "no" to the above question. Therefore, we invented a method that migrates all your old URLs, internal links, and inbound links into your Ascender Cart® store. We use a 301 redirection on every URL we migrate. Therefore, all your previous SEO continues to work for you. We may license this technology to our competitors in the future, but not anytime in the near future.

Sometimes search engine algorithms determine a less-than optimal webpage more relevant than a more optimal webpage. This can occur for many reasons and more often than not leads to high bounce rates. Ascender's patent pending keyword mapping technology allows you to direct your visitors to more relevant pages and decrease your bounce rates while increasing your sales. Our research indicates a bounce rate reduction of 52.3% and an increase in sales of 13.9%.

Most definitely! Ascender believes that our clients should benefit from our years of experience in SEO, search engine technology, algorithm development, and e-commerce development. We continue to research and develop techniques and technology our competitors overlook or ignore.

Ascender uses top-of-the-line servers with a minimum of 12Gig RAM, 10 CPUs, 1,000Mbps connectivity, and RAID 10 disk configurations. This configuration ensures fast delivery of your webpages and 99.99999% uptime for your website.

RAID 10 disk configuration provides increased throughput and decreased latency compared to other RAID configurations, except RAID 0. RAID 10 provides exceptional redundancy and data-loss protection.

Ascender offers payment processor plugins for multiple merchant service providers our there including Advantage for credit card processing and Etelcharge for Echeck processing.

Yes! We understand how important webpage speed is to SEO and your visitors. Our global content delivery network helps you meet both needs.

According to Wikipedia, "A [CDN] is a system of computers containing copies of data placed at various nodes of a network." It sends your visitors and search engines to the server closest to them or a server with fewer active connections. This ensures fast delivery regardless of from where your visitor accesses your website.

Your website is backed up multiple times per day to reduce the impact of a catastrophic failure.

Yes, we use multiple servers to store backups for all of our clients. A checksum is performed on each backup to ensure data loss does not occur during the transfer.

• Ascender offers the following support options:
• * Online video tutorials
• * Step-by-step audio instructions
• * Printable step-by-step instructions
• * Searchable knowledgebase
• * Live chat
• * Ticket system
• * Screensharing

Ascender provides live one-on-one support during normal working hours, Monday through Friday and except holidays.

We periodically check our support ticket system to ensure we help you resolve your support issues as quickly as possible. Please note, 99.9% of the questions you may have has already been answered in the searchable knowledgebase.

Simply notify us via the support ticket system and let us know what your IP address is. If you don't know your IP address, go to http://www.whatismyipaddress.com. We will unblock you as soon as possible.

We monitor our servers 24/7 from multiple locations around the world to ensure your website continues its availability to people wanting to by from you. This along with our backups and server configurations virtually guarantees greater uptime than our competition.